Need help? We’ve assembled some frequently asked questions about Homecare.com in case you need a bit of guidance. If you don’t find what you’re looking for, please let us know [1]!

 

  

Why should I join Homecare.com?

If you sign up to join, you’ll be able to create, organize, notate and share your own Collection of information relevant to your caregiving situation, including your personalized care plan. This allows you to quickly reference important information while keeping the rest of the family and other caregivers on the same page.

 

If I sign up, will my information remain private?

Homecare.com will not sell, trade, or disclose to third parties personal information derived from your registration or use of a Homecare.com online service without your consent (except as required by court order, subpoena, search warrant, or other legal process or in the case of imminent physical harm to you or others).

 

How do I use Homecare.com to help with caregiving?

Homecare.com is designed to help family caregivers organize and manage their responsibilities and navigate the complex world of eldercare. To find out more, click here [3].

 

Where does the information on the site come from?

The content on Homecare.com has been researched and curated by our Chief Gerontologist, Dr. Linda Rhodes [4], former Pennsylvania Secretary of Aging and author of Finding Your Way: A Guide for Family Caregivers. Dr. Rhodes holds a doctorate from Columbia University and is the Director of Mercyhurst University’s Hirtzel Institute on Health Education and Aging.

 

How do I get a new password?

Click on the “Sign up/ Log in” link on the top of your screen. Click on “Forgot your user name/password?” Simply enter your email address and we will send you an email with further instructions on how to reset your password.

 

What is the Planning Assistant?

Our Planning Assistant is a proprietary web tool that allows users to receive effective caregiving plans designed to meet their unique needs. Based on your specific information, Homecare.com will create and send you a personalized plan that includes pertinent solutions, guidance and tips you can start using right away. This includes recommendations on the types of resources that are right for your situation both now and in the future, as well as suggestions on specific products and services that can help manage your caregiving stress.

 

It only takes five minutes—start here [5].

 

What is a Collection?

A Collection is like an online file drawer or notebook, organized and categorized with all of the information you need to manage your caregiving responsibilities. Beyond just maintaining important pages of information, you’ll be able to make personal notes on individual content and easily share that information with family members and other caregivers.

 

How do I create my own Collection?

Start by clicking the Sign Up link at the top of this page.  When you access articles on Homecare.com, on each page you will have the option to “Add to Collection.” The link is orange, and is located just below the main navigation bar.

 

Once you start a Collection, you can access it by clicking on the link at the top of the site – a tab marked “My Collections.” You can also make many different Collections, perhaps for different care recipients or for distinct groups of information.

 

How can I share a Collection with others?

Once you’re in “My Collections,” click on the Collection you’d like to share, and then click “Email,” which is located in the dark gray navigation bar.

 

How do I make notes on a Collection?

Once you’re in “My Collections,” just click on “Make a note,” which is located in the dark gray navigation bar.

 

How do I make notes on a specific article?

There are two ways to make a note on an article. If you’re on the article page, there will be an orange link to “Make a note,” located below the light gray navigation bar. If you’re in your Collection, click on the article you’d like to make a note on. A small box will pop up, in which there will be a link to “Add a note.”