Expert Elder Care Guidance
Homecare.com Privacy Policy
This Privacy Policy is effective as of June 8, 2011.
Homecare.com (the "Website", "we" or "Homecare.com") has created this Privacy Policy to let you know why and how we collect information from you and what we do with it. This Privacy Policy applies to Homecare.com and any of its affiliates or subsidiaries. Homecare.com maintains strict customer information privacy policies to safeguard customer information and communications from unauthorized intrusions.
Your privacy is important to us, and Homecare.com recognizes that the growth of online services, including Internet services, has created additional privacy concerns, particularly for you, our consumers. Although Homecare.com will continue to protect customer information derived from Homecare.com consistent with all applicable laws and regulations, Homecare.com has created these privacy and security policies so you may better understand how Homecare.com may use your personal information in connection with the Website and services, as well as how it protects your information against unauthorized use.
Online privacy concerns focus primarily on the protection of "customer identifiable" information, which an individual or other customer reasonably expects to be kept private. As the term suggests, personally identifiable information is information that, when associated with an individual identifies that individual, for example, a customer's name, age, city and state of residence, and e-mail address ("Personal Information").
Collection and Use:
Homecare.com may ask you to register and provide Personal Information in certain instances, such as:
- When you use our Planning Assistant
- When you register on the Website
- When you sign up for newsletters or similar correspondence
This means that Homecare.com may use your Personal Information, in conjunction with information available from other sources to:
- Market new services that we think will be of interest to you
- Generate statistics and trends in aggregate (without any personally identifiable information) that we will share with our partners and the public
- Improve products and services
- Conduct research
- Facilitate technical protection measures
- Provide support and other services to our customers
- Assess our clients' ongoing needs and offer products and/or services to meet those needs
- Meet communications, service and administration needs
- Comply with internal, external, legal and regulatory audit requirements
Homecare.com may also use your information to communicate with you, but only after you give your express permission for such communication. The exception is the case of "service e-mails", which we use to communicate with you regarding the system itself or your use of the system. Examples include: communication around system downtime, announcements regarding the launch of new services, responses to customer service inquiries, and messages regarding the completion of transactions you have initiated.
In all instances, we will not send you unsolicited e-mails, nor will we disclose your Personal Information to third parties who want to market products to you.
Website Usage Information:
When you access the Internet, the computers that host websites you visit ("web servers") automatically receive some anonymous information. This "usage data" may include a record of which pages a web browser has visited. Homecare.com servers receive usage data when customers visit Homecare.com websites, and when Homecare.com users visit other sites as well. Homecare.com may use usage data to provide advertising about goods and services that may be of interest to Homecare.com customers, or to provide customized features and services. Homecare.com will not use information about your activities on the Internet together with any information that identifies you without your consent.
Homecare.com and its advertisers may use various kinds of software devices to collect information about Internet use. Small files called "cookies" may be attached to your Web browser. These files identify your browser and save information such as passwords so that websites can recognize you. You can set your browser to disable cookies, but some Homecare.com websites (and other websites) may not work properly if you do this.
Third Party Advertising:
Homecare.com uses advertising companies to deliver advertisements on some Homecare.com web pages. The advertising companies may also receive some anonymous information about advertisement viewing by Internet users on Homecare.com web pages and other Internet sites. This information may be associated with a customer's web browser, but cannot be associated with a name or e-mail address without the customer's permission. Homecare.com does not supply Personal Information to advertising companies or to individual advertisers or other third parties. If you go to another website, including an advertiser's website (for example by clicking on an advertisement), and request information or enter a contest, be aware that you may be authorizing another company, including an advertising company, to use information you supply.
Privacy Protections for Children:
Homecare.com does not solicit or knowingly collect Personal Information targeted at individuals under thirteen years of age and does not allow anyone else to do so on any Homecare.com web page. Homecare.com will encourage children to seek the consent of their parents before providing any information about themselves or their households to anyone on the Internet. If we find out that we have such personal information from persons under the age of thirteen, we will take reasonable steps to delete it.
Disclosure:
Homecare.com will not sell, trade, or disclose to third parties any Personal Information derived from the registration for or use of a Homecare.com online service ' including customer names, email addresses and locations ' without the consent of the customer (except as required by court order, subpoena, search warrant, or other legal process or in the case of imminent physical harm to the customer or others). When Homecare.com uses other agents, contractors or companies to perform services on its behalf, Homecare.com will ensure that the company protects your Personal Information consistent with this Privacy Policy. If Homecare.com includes your name and any other Personal Information in a directory that Homecare.com creates from information we receive as an online service provider, the company will give you the opportunity to have your information excluded from that directory. Business directories that Homecare.com creates may, however, contain information obtained from other sources. If you post any information in public areas of our website, including user-generated content it will be available to the public and we may reuse and republish such information at our discretion and in accordance with our Terms of Use.
Customer Choice:
A customer may choose not to receive direct marketing communications from Homecare.com in connection with its services. Each communication from Homecare.com will offer our customers the choice to "Unsubscribe" from Homecare.com's database. Upon such choice, Homecare.com (a) will not contact that customer directly with marketing messages about Homecare.com's online services, and (b) will not use Personal Information obtained from that customer's registration for or use of an online service to contact that customer with marketing messages about any Homecare.com products or services. A customer may choose not to receive such messages by accessing his or her Settings on the Website, following the instructions contained in our Newsletter, or by contacting Homecare.com at privacy@homecare.com.
Security:
Homecare.com implemented technology and security features and strict policy guidelines to safeguard the privacy of your Personal Information from unauthorized access or improper use, and we will continue to enhance our security procedures as new technology becomes available. However, due to the nature of the Internet, Homecare.com makes no representation or guarantee that all Personal Information or e-mail communication is always completely secure.
E-mail Contents:
Homecare.com will not read or disclose to third parties private e-mail communications that are transmitted using Homecare.com services except as required to operate the service or as otherwise authorized by law.
Improper Conduct:
Homecare.com may also use Personal Information to investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the customer agreement for that service.
Account Information:
Homecare.com honors requests from customers to review all Personal Information maintained in reasonably retrievable form, which may consist of your name, location, address, e-mail address, telephone number and/or billing information, and will correct any such information which may be inaccurate. Customers may request changes be made to their account information by accessing his or her Settings on the Website or by contacting support@homecare.com.
Changes in Practices:
Homecare.com will keep this Privacy Policy current to reflect any changes in our services and policies. We will keep you informed of such occasional updates by revising the "effective" date at the top of the Privacy Policy. We encourage you to check our website from time to time to inform yourself of any changes in this Privacy Policy.
Customer Concerns:
If you are a consumer with concerns about the Homecare.com online Privacy Policy or its implementation you may contact us at privacy@homecare.com
Note that your use of Homecare.com is also subject to the Terms of Use, found here.
